Privacy Policy
Effective Date: April 14, 2025
Mk NaturalMed Inc. (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of personal information:
– Name, address, email, and phone number
– Payment details (processed securely via third-party payment providers)
– Order history and purchase preferences
– Information you provide through contact forms, surveys, or product reviews
– IP address, browser type, and other technical data via cookies or analytics tools
2. How We Use Your Information
We use your personal information to:
– Process and fulfill your orders
– Communicate with you about your order, shipping, or support needs
– Send updates, promotions, or wellness tips (only if you opt in)
– Improve our website, products, and services
– Maintain legal, regulatory compliance and if needed to investigate security breaches or fraud.
3. Protecting Your Privacy
We understand the sensitivity of health-related purchases and take your privacy seriously:
– Orders are shipped in plain, discreet packaging
– Your personal and payment information is encrypted and protected using secure SSL technology
– We do not sell, rent, or trade your personal information to third parties. We will keep your personal data as long as its needed or required and will destroy once the reason for collection no longer needed.
4. Third-Party Services
We may use trusted third-party services to:
– Process payments (e.g., Stripe, PayPal)
– Manage email communications
– Analyze website usage and performance (e.g., Google Analytics)
5. Your Rights
You have the right to:
– Access and review your personal data
– Request corrections or deletions
– Withdraw consent to marketing at any time
– Contact us with questions about how your data is used
6. Cookies & Tracking
We use cookies and similar technologies to:
– Remember your preferences
– Analyze site traffic
– Improve user experience
7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Mk NaturalMed Inc.
Email: [email protected]
Mailing Address: 2481 Kaladar Avenue, Unit 104, Ottawa, ON, K1V 8B9, Canada
Terms & Conditions
Effective Date: April 14, 2025
Welcome to Mk NaturalMed Inc. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing our products.
1. Use of Website
You agree to use our website for lawful purposes only. You may not:
– Violate any local, national, or international laws
– Interfere with the site’s security or functionality
– Use content from this site without written permission
-By using the website you confirm that you are of legal age to bind with an agreement with us according to the local laws in Canada. If not you must not access or use the website.
2. Product Information & Disclaimer
Our products are natural health supplements, not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Please consult a healthcare professional before using any product, especially if you have a medical condition or are taking medication.
3. Pricing & Payment
All prices are listed in Canadian dollars (CAD) and are subject to change without notice. We accept secure payments through trusted third-party providers. We reserve the right to cancel orders for pricing errors or payment issues.
4. Order Acceptance & Cancellation
We reserve the right to accept or reject any order at our discretion. You may request to cancel an order prior to shipping; once shipped, returns must follow our return policy.
5. Intellectual Property
All content on this site (text, images, branding, etc.) is the property of Mk NaturalMed Inc. and may not be used or reproduced without permission.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of the site or our products. Use our products at your own risk and always follow usage directions and your healthcare advice.
7. Governing Law
These Terms are governed by the laws of the Province of Ontario and applicable Canadian laws.
8. Changes to Terms
We may update these Terms & Conditions at any time. Your continued use of the site constitutes your acceptance of the updated terms.
Shipping & Returns Policy
Effective Date: April 14, 2025
Shipping
– Processing Time: Orders are processed within 1–3 business days (Monday- Friday) except for public holidays.
– Shipping Methods: We ship via Canada Post and other reliable carriers.
– Discreet Packaging: All orders are shipped in plain, unbranded packaging for your privacy.
– Delivery Time: Estimated delivery is 3–10 business days depending on your location.
– Shipping Areas: We currently ship within Canada. For international orders, please contact us.
Returns & Refunds
Due to the nature of our products, we do not accept returns on opened or used supplements.
We will accept returns on unopened, sealed products within 14 days of delivery, subject to the following:
– You must contact us at [email protected] to request a return authorization.
– Return shipping is the responsibility of the customer.
– Refunds will be issued to the original payment method once the product is received and inspected.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 7 days of receiving the package. We’ll replace the item or issue a refund.
